Privacy Policy

Introduction

“ecobook” is a product of Skynapse Business Technology Pte. Ltd. “Skynapse”. Skynapse is established in Singapore and has its head quarters in:

5008 Ang Mo Kio Avenue 5, #04-09/16 Techplace II, Singapore 569874.

The following document provides information on the data that is being collected by this website and the application called “ecobook”.

Data Collection For This Website

The data being collected for this website is:

1. Full Name
2. Company Name
3. Email
4. Telephone
5. Remarks/Messages

This information flows into our Customer Relationship Management (CRM) system for our outreach and marketing purposes. This information is not sent to any other website other than our CRM.

Data Collection For The Application

The information collected for the application “ecobook” is:

1. Username
2. Full Name
3. Email
4. Password (“Optional”)
5. Telephone/Extension (“Optional”)

This information is used within the application and by the user. This information is not used for marketing and outreach purposes. However, this information may flow into our support ticketing system hosted by “Freshdesk” for customer support operations.

Data Not Collected

The following information is not collected for the purpose of usage of the application:

1. Health related information.
2. Financial information.
3. Personal information such as (age, gender, sex, race, religion, etc)

Cookie Information

Cookies are used by this website to provide a smooth user experience by showing relevant content. It is also used by Google Analytics to track website statistics.

Data Security

Both this website and the application are secured with the latest technologies to ensure that the customer/user data are protected. The following security components are used:

1. 256-bit SSL certificate.
2. TLS1.23 transport protocol.
3. Data-at-rest in the database using secrets that are rotated on a regular basis.
4. 3-tiered architecture to deny unauthorized data to the database from the internet.

The combination of these technologies help provide protection against unauthorized access.

Data Retention

The data retention policies for the website are for a period of 5 years. For the application, the data protection is for 5 years. This is mandated by regulatory environments and for compliance to ISO27001 standards. At the request of the customer or when the customer no longer wishes to use our services, they can request for a complete deletion of the data.

Data Sharing

The data sharing with other systems occur purely for the purpose of using the application. Below are the applications that use the information provided by the customer:

1. Freshdesk – for support tickets and customer requests.
2. HubSpot – for customer relationship management.
3. SendGrid – for sending email notifications.
4. Microsoft Office 365/ Google Workspace – for access to single sign on.

Contact Information

For more information about data privacy, please contact us at hello[at]ecobook.io.